Terms and Conditions
Contents
- PATIENT CONSULTATIONS
- CONSULTATION AND TREATMENT FEES
- CANCELLATION POLICY
- REFUNDS
- APPOINTMENT TIMINGS
- PRESCRIPTIONS
- TREATMENT PROGRAMS
- VIDEO CONSULTATIONS
- REFUSAL OF TREATMENT
- AGE POLICY
- RESTRICTIONS
- ZERO TOLERANCE POLICY
- SOCIAL MEDIA
- CONFIDENTIALITY
- PRIVACY
- LOSSES
- EVENTS BEYOND OUR CONTROL
- ENTIRE AGREEMENT
- VARIATION
- SEVERABILITY
- THIRD PARTY RIGHTS
- GOVERNING LAW
Please read the following important terms and conditions (Terms) before you purchase our services and check that they contain everything which you want and nothing that you are not willing to agree to.
These Terms set out:
- Your legal rights and responsibilities.
- Our legal rights and responsibilities; and
- Certain key information required by law which we should tell you.
In these Terms:
- ‘We’, ‘us’ or ‘our’ means TDP,
- “Site” means our website and its contents, and
- ‘You’ or ‘your’ means the person buying our services from us.
If you don’t understand any of these Terms and want to talk to us about it, please contact us by:
- Email hello@thedoctorspractice.co.uk Monday to Friday: 8 am to 9 pm; or
- Telephone on 0121 661 2366 Monday to Friday: 8 am to 9 pm.
Who are we?
We are TDP, a company registered in England and Wales.
Please note that all calls are recorded for quality and training purposes.
1. Patient consultations
When you book a treatment, we will give you a quote for the condition which you have asked us to treat. If you attend the appointment and there are other conditions you wish to discuss with the Doctor or have treated, you may be asked to make a new appointment and those conditions will be charged separately.
All new patients will be taken through a consultation, including a detailed medical history.
It is the patient’s responsibility to ensure that their NHS GP is informed of any changes to their medication or treatment. If there are any adjustments to your treatment plan, it is incumbent upon you to either inform your NHS GP directly or request a letter from us to share with them. We do not routinely or automatically communicate with your NHS GP, as it remains your responsibility to ensure that your NHS GP is fully apprised of all treatment-related updates. Any changes, initiation, or adjustments in treatment require you to take action in notifying your NHS GP if this is to be added to your repeat NHS medication.
This enables the practice to assess your suitability for treatment. All patient data is strictly confidential.
You will be asked to sign a consent form for treatment prior to treatment. If you have had blood tests or investigations then to get the results you will be required to book and pay for a follow up appointment so that we can explain, and advise you of the results and work with you for a treatment plan.
You shall disclose all information about your health honestly.
2.Consultation and treatment fees
Private GP appointments require a payment in advance to secure your booking. You will then receive an email confirmation of the booking date and time.
The advance payment must be made 24 hours in ahead of your appointment.
We reserve the right to cancel an appointment if the advance payment has not been made and received by us.
Cosmetic consultations with Dr Rinku are £69 or £99 after hours. These are fully redeemable against any treatment booked. This is payable online on our website when booking your appointment. Once this is paid you will receive a text and/or email confirmation of your appointment. You can amend or reschedule your appointment by notifying us up until 72 hours before the scheduled appointment time otherwise full payment will be taken which is non refundable.
Payment must be made online through our website when booking your appointment.
For cosmetic treatments, a Booking Fee is required to be paid by all patients whether you are a new or existing patient. This payment will be fully redeemable against the cost of the patient’s treatment on the day, or if having a consultation, for any future treatment booked.
Appointments will not be confirmed in the practice diary until the advance payment has been made.
Following your booking you will receive medical consent forms to complete the week prior to your appointment. These forms must be completed and returned to us 24 hours prior to your appointment and at every further appointment with us.
If you go ahead with cosmetic treatment, you are entitled to one review session with the Doctor following treatment if such review is required.
There is additional aftercare advice, dependant on your cosmetic treatment, which is discussed at your consultation and also supplied in written form. Please read this carefully.
3.Cancellation Policy
Please read this section carefully. You must contact us as soon as possible if you are unable to attend your appointment.
If you cancel or do not show up for your appointment or attend while unwell, the following charges apply:
| Cancelling with 72 hours or less notice | 100% of fees will be deducted |
| Not turning up for the appointment | 100% of fees will be deducted |
| Attending appointment but not being medically well enough to be treated (such as having open wounds or cold sores) | 100% of fees will be deducted |
| Attending appointment 10 minutes or more late or cancelling within 4 hours of your appointment. | 100% of fees will be deducted |
If you are more than 10 minutes late for your appointment and have not completed your forms, we will not be able to see you as we will have other patients and appointments booked. We will rebook you as soon as we possibly can.
Our cancellation policy applies to all appointments offered at TDP and when booking your appointment, you agree to TDP’s Terms and Conditions.
4.Refunds
We cannot refund any medications, injections, tests or treatments once they have been administered or dispensed. Refunds are not eligible for services that were carried out.
5.Appointment timings
Please arrive for your appointment 20 minutes in advance so as the necessary paperwork can be completed. Late arrival may result in reduced treatment time or rescheduling of your appointment.
If your arrival time needs to be earlier we will advise at your time of booking.
The appointment slot is used to deal with the problem that you have attended for. For multiple problems and complex concerns, please book a longer appointment time so that we can give you the time, attention and knowledge you require. If we are unable to get through the problem in one appointment, we will advise how long is needed and rebook a new appointment time for a suitable length of time to discuss all your concerns.
6.Prescriptions
We do not provide a prescription fulfilment service. Only after a consultation and review will a medication be prescribed following patient entered care, safety and evidence-based guidelines. It is important that you understand accept and agree that any prescription given to you is solely for personal use. If you lose a prescription, a copy may be reissued by the doctor and may be subject to an additional cost. You accept that the doctor has the right to refuse to issue a copy of the prescription should it be deemed inappropriate. You must keep any medicine securely and not allow others (especially children) to use them.
7.Treatment programs
All treatment programs must be paid in full in advance of the first treatment.
Monies paid for treatment programs are non-refundable, however balances may be transferred to other treatments at the practice’s discretion.
8.Video consultations
These terms and conditions govern the use of video consultation services provided by The Doctors Practice. By booking and participating in a video consultation, you agree to these terms and conditions in full. If you disagree with any part of these terms, please do not proceed with the video consultation.
Private video consultations are available by appointment for circumstances where patients are unable to see us face to face or if the appointment does not require a visit to the practice. A video consultation is not a complete health service and may result in the patient needing to see a doctor face to face.
You should not use video consultations if you consider your health problem to be urgent or an emergency such as experiencing symptoms including (but not limited to) chest pain, severe abdominal pains, breathlessness or stroke. Should you believe that the health problem is an emergency, you should dial 999 immediately or seek emergency medical services.
Video consultations are available to patients travelling abroad, however international video consultations can only be used for the provision of medical advice. TDP’s doctors are UK GMC registered and do not have any jurisdiction to prescribe medication, refer to international consultations, or provide sick notes outside of the UK. Prescriptions can only be sent to UK pharmacies. Accessing video consultations in territories where it may be illegal is prohibited.
The minimum requirements for connecting with us include using supported browsers such as Chrome, Firefox, Safari (iOS Safari 11.2 and above), Edge and Samsung Internet. Internet Explorer does not connect to video services. You must have an internet connection of 2Mbps of available bandwidth.
To participate in a video consultation, you will need:
A device with a camera, microphone, and internet access.
A quiet, private space to ensure confidentiality during the consultation.
The necessary software or application as advised by our practice
Patients must be 18 or older to use our video consultation services. Minors must have a parent or guardian present during the consultation.
We are committed to maintaining the confidentiality and privacy of your medical information. All video consultations are conducted in accordance with applicable privacy laws. Your consultation will not be recorded without your explicit consent.
The cost of a video consultation will be communicated at the time of booking. Payment is due at the time of the consultation unless otherwise arranged. We accept [list payment methods]. For insurance claims, please contact your provider to verify coverage for telehealth services.
Video consultations are suitable for follow-up appointments, medication reviews, and consultations that do not require a physical examination. Our doctors may advise an in-person visit if a physical examination or specific tests are necessary.
Ensure the accuracy of the information provided during the consultation. Follow the prescribed treatment plan and communicate any issues or side effects promptly. Use video consultation services only for legitimate medical concerns.
While we strive to provide accurate and helpful medical advice, video consultations have limitations. Our practice is not liable for any issues arising from the inability to conduct a physical examination. In case of an emergency, dial 999 immediately.
We reserve the right to terminate or suspend video consultation services for any patient who violates these terms and conditions or engages in inappropriate behaviour during the consultation.
We may revise these terms and conditions from time to time. The latest version will be available on our website, and significant changes will be communicated to patients.
For any questions or concerns regarding these terms and conditions or our video consultation services, please contact us at:
Phone: 0121 661 2366
Email: hello@thedoctorspractice.co.uk
Address: 7 Chad Square, Hawthorne Road, Edgbaston, Birmingham, B15 3TQ
By participating in a video consultation with The Doctors Practice, you acknowledge that you have read, understood, and agreed to these terms and conditions.
9.Refusal of treatment
We reserve the right to refuse treatment at the practice’s discretion.
10.Age policy
Aesthetic treatments; We do not treat patients under 18 years of age for aesthetic treatments.
Private GP services; These are available for all ages including children under 18 who must be accompanied by a legal guardian or responsible adult.
11.Restrictions
Depending on which NHS GP surgery you are registered at, there may be restrictions on which Private GP you are able to see at TDP, we will explain this to you and advise you of your choices following receipt of your patient questionnaire.
By booking an appointment at The Doctor’s Practice, you confirm that you have made an independent, informed, and autonomous decision to seek private medical care at our clinic, without any coercion, pressure, or undue influence from any individual, including staff associated with your registered NHS practice. You acknowledge that you are fully aware of your right to seek care from an alternative provider and understand the potential conflict of interest arising from receiving care from a doctor who may have connections to your registered NHS practice. Despite this awareness, you consciously and willingly consent to being seen by the private doctors at The Doctor’s Practice, in full understanding of these considerations and in line with GMC guidance on conflicts of interest and NHS England regulations on private care provision.
12.Zero tolerance policy
TDP will not tolerate any rudeness, aggression, violence or harassment towards our staff.
Should you be rude or use abusive, threatening, racist or misleading language, we reserve the right to inform you that you will be removed from our patient list with immediate effect. Following this, you will forfeit any remaining appointments and any advance payment will be non-refundable. Any communication between TDP and yourself should then cease and any further abusive behaviour will be reported to the police.
We will not tolerate any requests for advice outside the scope of our practice and any persistent demands or failure to act in accordance with these Terms may result in removal from our patient list.
13.Social media
Social media includes, but is not limited to TikTok, Instagram, Snapchat, Facebook, Whatsapp, X (formerly known as Twitter), LinkedIn, Google My Business, Trustpilot, Discord, Telegram, and any other social networking sites, internet posting websites and blogs.
You must not:
Make any false, malicious or defamatory social media communications regarding TDP or our services,
Make any false, malicious or defamatory social media communications containing or concerning any confidential information,
Make any communications on social media that defame, disparage or bring into disrepute TDP and our business interests or reputation, whether directly or indirectly, or which are capable of doing so,
Use social media to harass, bully or unlawfully discriminate against TDP or any individual relating to TDP, including our staff and employees,
Express on social media any opinions on behalf or purportedly on behalf of TDP or our staff,
Write any false, malicious or defamatory books or articles or provide false, malicious or defamatory information to the media about TDP,
Take any photographs of TDP’s staff for personal use,
Speak negatively about TDP to the media.
You may be required by TDP to immediately remove and/or delete any content posted by you on social media, or which appears on any platform controlled by you, if such content violates or reasonably appears to violate these Terms. Any refusal to do so will constitute a fundamental breach of these Terms.
14.Confidentiality
You shall keep confidential any information of a confidential nature relating to TDP, excluding any information which:
Was in the public domain or comes into the public domain other than as a consequence of a breach of these Terms or any related agreement.
Is independently developed by you without using information supplied by TDP or
Is required to be disclosed by law or a regulatory authority or otherwise by the provisions of these Terms.
15.Privacy
By accepting these terms and conditions you acknowledge that you have read, understood and agree to abide by the privacy policy which is part of the terms and conditions by reference. A copy of our privacy policy can be found on our website.
16.Losses
We at TDP cannot accept liability for consequential losses that the customer has incurred. If you have experienced a delay in obtaining your result, we cannot accept any liability for any losses incurred by the customer. By accepting our Terms, you have agreed that these losses cannot be the responsibilities of TDP. TDP do not provide formal advice on fit to fly requirements for each country. It is the client’s responsibility to check any requirements that their destination country/ flight carrier stipulates prior to booking tests.
17.events beyond our control
Our carrying out of the services may be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have ceased to have effect.
18.entire agreement
These Terms, and any documents entered into pursuant to it, constitute the entire agreement between the parties and supersedes all previous agreements, understandings and arrangements between the parties, whether in writing or oral, in relation to this matter.
Each party acknowledges that they have not entered into these Terms, or any documents entered into pursuant to it, in reliance on, and shall not have any remedies in respect of any representation, warranty, assurance, undertaking or covenant that is not expressly set out in these Terms. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in these Terms.
19.Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us to these Terms. It is your responsibility to check these Terms to verify such variations.
20.Severability
If any provision of these Terms are found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, unenforceable or unreasonable it will, to the extent of such illegality, invalidity, voidness, unenforceability or unreasonableness, be deemed severable and the remaining provisions of these Terms and the remainder of such provision shall continue in full force and effect.
21.Third party rights
A person who is not a party to these Terms will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms. This clause 21.1 does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
22.Governing law
The laws of England and Wales will apply to these Terms.